Return Policy

R E T U R N S  &  E X C H A N G E S

FOR ANY QUESTIONS REGARDING RETURNS OR EXCHANGES PLEASE EMAIL US: INFO@RUMANDWANDER.COM

 

In order to expedite the return and exchange process, please follow the instructions on the return form that came with package and enclose in the package being returned.

  • On the form please circle the items on your packing slip that you are returning. This will allow us to verify all the items circled were received by us in the package.
  • Please check the appropriate box below for the reason for the return or exchange.
  • Carefully and securely repackage your item(s) in package. Enclose all instructions and forms.
  • Refund and exchanges are processed within 3-5 days of being received at our warehouse.

 

EXCHANGES/ RETURNS MUST BE SENT BACK WITHIN 20 DAYS FROM THE PURCHASE DATE.

Not following the instructions above may delay the refund process. Please note:

  • Allow 3-5 business days from the date we receive your package for your return or exchange to be processed.
  • Refunds can only be issued to the original method of payment.
  • You will not be refunded for items not received by our warehouse.
  • Merchandise must be returned in UNUSED, RESALEABLE CONDITION, WITH ALL ITEMS INCLUDED WITH THE ORIGINAL PACKAGE MATERIAL.
  • Original shipping, handling, and return postage charges will not be refunded.
  • We are not liable for/ nor we will be able to process return for items lost in the mail.
  • We reserve the right to refuse a refund for any items that are not in line with our policy.
  • All sale or discounted items are FINAL SALE & are unable to be returned or exchanged.